We're here to help you succeed.
Got questions? Need help? Whether it's about lessons, streaks, or anything else, we've got your back. Find answers fast or reach out anytime.
Search the help centre
Search support topics on this page or ask the assistant.
Review analytics
Check your streaks, accuracy trends, and progress over time.
Connect with friends
Add classmates, share playlists, and compete on the leaderboard.
Manage billing
Update plans, view subscription status, and top up Sparks.
Customize your profile
Set borders, flairs, and featured achievements for your public profile.
Your learning snapshot
Here's a quick look at your recent activity. Check your streaks, accuracy, and progress to see how you're doing.
Session momentum
Launch a quick lesson from your For You feed to start a new streak.
Quiz accuracy
Complete a quiz to unlock accuracy tracking.
Streak health
We will highlight your last session once you complete one.
Get in touch
Pick the option that works best for you, and we'll help you out as quickly as possible.
Live chat
Mon-Fri 8am-6pm MT
Get quick help from our AI assistant and support team for any questions about lessons or features.
Email support
Every day 7am-10pm MT
Send us detailed questions, screenshots, or bug reports and we'll get back to you with solutions.
Live support chat
Get instant help from our AI assistant. We'll connect you with a real person whenever needed.
Find answers
Search for help articles or browse by topic. Everything you need to know about using Lernex is right here.
Kick off with Lernex in 5 steps
Set up your profile, pick subjects, and personalise the For You feed so recommendations stay on target.
PersonalisationTune your For You feed
Use reactions, streak goals, and playlists to signal what you like and sharpen daily lesson suggestions.
AchievementsUnlock achievements faster
Track streaks, badge progress, and perfect scores so you know exactly what to tackle next.
AnalyticsTrack accuracy with analytics
Use the analytics dashboard to monitor correctness, lesson pace, and AI token usage in one view.
AI AssistantGenerate lessons with the AI tutor
Turn study text into lessons, quizzes, and practice plans with our AI-powered generator.
Account & BillingManage billing and plans
Update payment details, view invoices, or switch tiers when your team is ready to scale.
Profile & PrivacyCustomize your public profile
Choose borders, flairs, featured achievements, and control what stats are visible to others.
Rewards & SparksSpend points in Rewards
Use points to unlock cosmetics, boosts, and exchange points into Sparks for more AI usage.
Time IntelligencePlan your best study times
Time intelligence highlights peak hours and helps you set smart study reminders.
Common questions
Quick answers to the questions we get asked most often.
How do I turn my study notes into lessons?
Go to the Generate page and paste your notes (up to two paragraphs at a time). Our AI converts them into bite-sized lessons with quizzes to help you study smarter.
Where can I track my progress and stats?
Check out Analytics to see your accuracy, streaks, and study patterns. On mobile, the Achievements tab shows badge milestones, and Playlists helps you organize lessons by topic.
Can I study with my friends or classmates?
Absolutely! Use the Friends page to connect with classmates, share playlists, and compete on the leaderboard. It's a great way to stay motivated together.
How does the AI tutor work?
Lernex uses advanced AI to generate personalized lessons based on your study materials. Just paste your notes or textbook content, and we'll create custom lessons and quizzes for you.
What if I need help or have a problem?
You can use the live chat for quick questions or email us at support@lernex.net. We're here to help you get the most out of Lernex!
How does the For You page work?
The For You feed adapts to your learning patterns, quiz performance, and interests. The more you study, the more personalized the recommendations become.
How do I add new subjects?
Head to your Profile and add subjects from the interests list. If a placement quiz is needed, we will prompt you so your level is calibrated.
Can I change my difficulty level?
Difficulty adjusts automatically based on your performance. If you are consistently acing questions, lessons will increase in challenge.
How do I save lessons for later?
Tap the Save button on any lesson card to bookmark it. You can revisit saved lessons from your Library or playlists.
What if a lesson has incorrect information?
Use the Report button on the lesson card to alert our team. We review reports quickly and update content as needed.
More resources
Achievement roadmap
See which badges are within reach and claim new rewards faster.
Friends and leaderboard
Invite classmates, compare streaks, and celebrate wins together.
Release notes
Catch up on the latest features, fixes, and beta experiments.
Send us feedback
Have an idea to make Lernex better? Found a bug? We'd love to hear from you! Your feedback helps us improve the platform for everyone.
Report a bug
Something not working? Let us know with screenshots if possible, and we'll fix it ASAP.
Request a feature
Have an idea for a cool new feature? Let us know what you'd like to see!
Security concerns
Notice something suspicious? Email security@lernex.app and we'll look into it right away.