We're here to help you succeed.
Got questions? Need help? Whether it's about lessons, streaks, or anything else, we've got your back. Find answers fast or reach out anytime.
Search the help centre
Jump to the support search box or ask the live assistant.
Open Home & Analytics
Check your today brief, streaks, accuracy trends, and learning insights.
Connect with friends
Visit Friends to manage requests, study plans, and community progress.
Manage billing
Open the billing section in settings for plans, Sparks, and subscription changes.
Customize your profile
Open your public profile to adjust cosmetics, featured achievements, and visibility.
Your learning snapshot
Here's a quick look at your recent activity. Check your streaks, accuracy, and progress to see how you're doing.
Session momentum
Launch a quick lesson from your For You feed to start a new streak.
Quiz accuracy
Complete a quiz to unlock accuracy tracking.
Streak health
We will highlight your last session once you complete one.
Get in touch
Pick the option that works best for you, and we'll help you out as quickly as possible.
Live chat
Mon-Fri 8am-6pm MT
Get quick help from our AI assistant and support team for any questions about lessons or features.
Email support
Every day 7am-10pm MT
Send us detailed questions, screenshots, or bug reports and we'll get back to you with solutions.
Live support chat
Get instant help from our AI assistant. We'll connect you with a real person whenever needed.
Find answers
Search for help articles or browse by topic. Everything you need to know about using Lernex is right here.
Kick off with Lernex in 5 steps
Set up your profile, complete Learning DNA, and let Home plus FYP adapt while class setup stays available later.
Daily WorkflowTune your For You feed
Use quiz results, lesson feedback, and your active class to keep the web FYP aligned with what you want to study.
AchievementsUnlock achievements faster
Track streaks, badge ladders, and reward momentum so you know what to chase next.
AnalyticsTrack your adaptive dashboard
Use Home for your daily brief and Analytics for deeper trends like accuracy, mastery, and time intelligence.
AI AssistantGenerate lessons with the AI workspace
Turn notes, documents, images, audio, or follow-up questions into lessons, quizzes, or flashcards.
Account & BillingManage billing and plans
Open the billing section inside your settings view to change plans, cancel, resume, or top up Sparks.
Profile & PrivacyCustomize your public profile
Control your public identity with borders, badges, flairs, featured achievements, and profile visibility settings.
Rewards & SparksSpend points in Rewards
Use Rewards to buy cosmetics, activate boosts, and exchange points into Sparks when you need more AI usage.
Time IntelligencePlan your day from Home
Home surfaces your adaptive today brief, due reviews, quests, planner pressure, and next recommended action.
Common questions
Quick answers to the questions we get asked most often.
How do I turn notes or files into lessons on web?
Open /generate and choose the output you want. The web workspace supports typed notes, follow-up prompts, and uploaded study material so you can generate lessons, quizzes, or flashcards from one place.
What is the difference between Home and FYP?
Home is your adaptive today brief with reviews, quests, and planner pressure. FYP is the lesson stream where you move through recommended content and quizzes.
Where do I change my plan or cancel on web?
Use the Billing section inside /settings or /profile. That view handles upgrades, downgrades, cancel-at-period-end, resuming, and Sparks top-ups.
How do I add or change subjects on web?
Go to /settings or /profile and use the interest and class controls there. As soon as you pick a class, Lernex will generate the matching learning path automatically.
Can I study with friends on the website?
Yes. /friends covers requests, tutoring threads, commitments, challenges, and the shared activity feed, while /leaderboard focuses on points and streak rankings.
How does support work on web?
The /support page already contains the live support chat, searchable help content, and email escalation options. If the chat cannot resolve a complex issue, it can gather details for a human follow-up.
Where do I edit my public profile versus account settings?
Use /public-profile for the profile other learners see. Use /settings or /profile for account details, billing, privacy controls, personalization preferences, and account actions.
Where do I find release notes and updates?
Open /updates for the release notes feed. You can also reach it from the account menu as What's New when you are signed in.
More resources
Achievement roadmap
See which badges are within reach and claim new rewards faster.
Friends and leaderboard
Invite classmates, compare streaks, and celebrate wins together.
Release notes
Catch up on the latest features, fixes, and beta experiments.
Send us feedback
Have an idea to make Lernex better? Found a bug? We'd love to hear from you! Your feedback helps us improve the platform for everyone.
Report a bug
Something not working? Let us know with screenshots if possible, and we'll fix it ASAP.
Request a feature
Have an idea for a cool new feature? Let us know what you'd like to see!
Security concerns
Notice something suspicious? Email security@lernex.net and we'll look into it right away.